General Order Questions
When will my item be shipped?
Will I get confirmation that my item is shipped?
Can I get a tracking number?
Who do I make payment to?
Why is my order taking so long to ship?
Do you ship outside of the United States?
Will this item work with my system? Will it fit into my system? How do I set it up?

Payment Questions
What method of payments do you accept?
I paid via Paypal and my payment was denied. Why?
I need it shipped to an unconfirmed address. Can you make the exception for me?
If you won’t ship to an unconfirmed address, then what other choices do I have?
I don’t have a Paypal account and do not intend to get one. Can I just give you my credit card information over the phone?
I paid already. How come I am still receiving payment reminders from eBay?

Shipping Questions
How do I know if my tracking # is UPS or USPS?
How come when I track it, I get an error or it doesn't show up in the system?
How come my USPS tracking number doesn't show transit information?
Can I pay more for expedited shipping?
I asked you to ship it to an alternative address by putting a note in the Paypal “note” field. How come you did not ship it to my alternative address?
Do you offer shipping discount if I purchase more than one item from you? Can you combine them into one box so I can save on shipping?

Return for exchange or refund (the RMA Process)
What is your return policy?
How do I request to have an item returned for an exchange or a refund?
How does the process work and how long does it take?
I'm in a hurry and cannot wait that long to get a replacement item. What alternatives do I have?

 

General Order Questions

When will my item be shipped?

Processing time: Your order will usually ship the same day if payment is received and cleared before 12:00pm noon Pacific Standard Time (PST). If payment is received after 12:00pm noon PST, the item will be shipped the next day.

Please note: We are closed on the weekends. Therefore, any auctions won and paid for after 12:00pm noon on Friday will be shipped first thing on Monday morning.

Will I get confirmation that my item is shipped?

Yes, our system is set to always send out confirmation when you’ve submitted payment and when your item has been processed and shipped.

Can I get a tracking number?

Yes, you do not need to send us an email requesting tracking #’s or delivery confirmation #’s.  It will be sent to you automatically with the shipping confirmation once your order has been processed and shipped. Please keep an eye out for the automatic notifications in your email. If you’ve never received this notification or accidentally deleted it, then please send us and email informing us of this and we will send it out to you again manually.

Who do I make payment to?

Please send check or money order payments to:

PriceSmile.com
1829 South Broadway
Los Angeles, CA 90015

Important: Be sure to include your name, auction item #, your ship-to address and your email address. If you don’t include this information, your order may be delayed.

Why is my order taking so long to ship?

1st: please check your emails to see if you’ve received our automated shipping notification. It contains information such as:

• when your item was shipped
• tracking # or delivery confirmation # depending on which shipping method we used (This is the most common occurrence.)

2nd: If you cannot find your automated shipping notification or if you’ve never received it, please send us an email requesting it. (This is a common occurrence)

3rd: What is your distance from Los Angeles, California? If you’re on the opposite side of the country, say New York or Massachusetts, please allow a reasonable amount of time for the item to arrive to your state. (This is a common occurrence.)

4th: Sometimes our 3rd party Seller Manager tool (a service we use to handle all of our auctions) did not record your payment from paypal. If this is the case, your item has not been shipped yet because it shows in our system as “awaiting payment” still. Please contact us via email immediately so we can resolve this issue. This happens about 5% of the time to our auctions because of internet lag or communication problems between Paypal and our 3rd party Seller Manager tool. (This seldomly occurs.)

5th: You may have furnished an insufficient address and your package is being returned to sender (us). Please check your registered address with Paypal and eBay to make sure it is up to date. Contact us immediately if you find any discrepancies. (This occurs very seldom.)

6th: Your package may have been snagged somewhere in route due to the shipping companies fault. If your item was shipped via UPS, your tracking will show what’s going with your package. If your item was shipped via USPS, there’s no telling what can be happening to your package. Please be patient and allow it some time to get resolved. (This happens more often with USPS, and seldom occurs with UPS.)

Do you ship outside of the United States?

At this time, we only ship within the US and Canada. No other international orders will be accepted.

Will this item work with my system? Will it fit into my system? How do I set it up?

Please keep in mind that we are merely resellers of the product in question. We are not the manufacturers, nor are we even users of these items. Therefore, we are not qualified to answer any technical questions such as those above. If we do attempt to answer it, it is only to be taken as one opinion. You should seek other opinions before actually placing your bid. We always encourage prospective customers to do their research. There are a variety of places you can go for information regarding the products we sell. You can visit the manufacturer’s website, you can search for similar topics on online forums/discussion groups/news groups, or you can Google it. The more opinions and facts you get prior to your purchase, the more satisfied you will be and the better the chances of making the correct purchase.

Payment Questions

What method of payments do you accept?

We accept personal checks, company checks, money order, cashiers checks, and all forms of credit card via Paypal.com. Sorry, we do not take credit card payments over the phone. Credit card payments are accepted via Paypal.

If you're paying with personal checks, please be patient and allow 7-10 days for the check to clear. Shipment will be made the next business day once clearance has been confirmed. Please be patient.

I paid via Paypal and my payment was denied. Why?

We only accept Paypal payments from “verified” Paypal users who have a “confirmed” address.

I need it shipped to an unconfirmed address. Can you make the exception for me?

In order for us to ship to an unconfirmed address you must:

1.have a verified Paypal account.

2.have at least 10 positive feedbacks on your eBay account.

3.your ebay and paypal account must be more than 3 months old.

If you won’t ship to an unconfirmed address, then what other choices do I have?

You can send check or a money order and we can ship it to any address you need.

I don’t have a Paypal account and do not intend to get one. Can I just give you my credit card information over the phone?

Unfortunately, we do not take credit card information or payments over the phone. All credit card payments are handled via Paypal. If you do not have a Paypal account and do not intend on opening an account on Paypal, then please use our other acceptable methods of payment. We apologize for the inconvenience, however we do not have the resources or manpower to man the phones and take credit card orders. Thank you for understanding.

I paid already. How come I am still receiving payment reminders from eBay?

If you’ve paid already and did not get a shipping notification, and continue to receive payment reminders from our system, then something may have gone wrong with your payment. Please contact us immediately. On most cases, your item should have been shipped the same day or next day (except orders place on weekends), and you should have received an automatic notification notifying your that your item has shipped. If this is not the case, then please contact us immediately. Do not be nice and wait a week and then complain. Let us know what’s going on now, so we can help. We cannot help you if we don’t know about it. We typically assume everything is okay with an order unless we are notified otherwise.

Shipping Questions

How do I know if my tracking # is UPS or USPS?

If the number given above starts with “1zv”, then it's UPS.

If it's a lengthy all-numeric number, then it's USPS.

How come when I track it, I get an error or it doesn't show up in the system?

It is probably too early to begin tracking. UPS or USPS may have just picked it up from our warehouse and it is in transit to the UPS or USPS processing station. Please allow them some time to get the tracking # and package into their system before trying to track it.

How come my USPS tracking number doesn't show transit information?

It is not a tracking number. Instead, it's a delivery confirmation number. It will show when the item is shipped (left our warehouse) and it will show when the item arrives. Unfortunately, it doesn't show the stops in between.

Can I pay more for expedited shipping?

Yes, please contact ahead of time prior to placing your bid if you need expedited shipping. Sometimes, orders are processed and shipped so quickly that it may have left our warehouse by the time we get your email. To be on the safe side, please contact us prior to placing your bid.

I asked you to ship it to an alternative address by putting a note in the Paypal “note” field. How come you did not ship it to my alternative address?

We close about 100-200 auctions per day. Rarely do we go into our Paypal account, nor do we even need to. Our auctions are managed by a 3rd party company that has direct links to Paypal. However, the note in the Paypal’s note field will not show up, nor will it ever be read. To ensure that your message gets to us, please email us instead. Do not put any notes in Paypal payment note field. FYI: most sellers use 3rd party businesses or tools to manage their auctions. The same applies to them as well.

Do you offer shipping discount if I purchase more than one item from you? Can you combine them into one box so I can save on shipping?

Yes, we offer shipping discounts on multiple items if we can combine it into one package.

Each of our auctions has a regular S&H price, and a combined/bulk S&H price. If you're ordering multiple items from us and/or they're not the same item, you can cross order using the values already given. Just take the regular S&H price of the more expensive item, and add it to the combined/bulk S&H of the lower cost item and you'll have the overall S&H. Our system will send out a combined order invoice, typically 30 minutes to an hour after the purchase is placed.

Return for exchange or refund (the RMA Process)

Our company policy regarding refunds and exchanges are as follows:

Brand New Products
Brand new products are covered by our company for a 21-day period starting on day the item was shipped. We will replace the defective item(s), provided that the item is in stock and your return request is within the 21-day warranty period. Customers must return the item(s) at his/her own cost. Shipping and handling charges are not refundable. After the 21 day warranty period is over, the manufacturer warranty will take effect. No exceptions. All sales are considered final after the 21 day warranty period.

Reconditioned/Refurbished Products
Warranty for reconditioned and refurbished products may vary from item to item. Please see auction description for more details.

How do I request to have an item returned for an exchange or a refund?

If you’re not satisfied with your product or if it is defective, please send us an email to request a Return Material Authorization (RMA) number. We will issue a RMA number, which is valid up to 7 days from the date of issue. You must ship back the item within the 7 days after RMA number issuance, otherwise, your request for a return/refund will be denied and the same product will be returned to you at your expense.

Note: We will only accept material with a valid RMA number on the shipping package. Any material received by us without a valid RMA number will be returned un-serviced to the customer at the customer's expense.

How does the process work and how long does it take?

We normally do not ship out replacement items until we’ve received the defective item back. The defective item is tested and if proven defective, a replacement item is sent. The RMA process usually takes about 1-2 weeks. If you're in a hurry to get a replacement item, please see the next question.

I'm in a hurry and cannot wait that long to get a replacement item. What alternatives do I have?

We can invoice you via paypal for another item. Submit payment for that invoice and we will have the item shipped out to you immediately. Once we've received your RMA returned item and everything checks out correctly, we will send a full refund for the extraneous purchase.